Patient Access Representative

Job Description

Primary Duties & Info PAR for Centralia Express Clinic. This role is essential to support our SO. IL region for Occupational Medicine, acute visits to offset unnecessary care in the ED, lab services and radiology. The office currently has 3 FTE’s providers. Role expected to provide exceptional customer service both in-person and via phone, appropriate gathering of demographics and insurance information. SIL Express Clinics are open 7 days/week.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:


  • Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
  • Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
  • Assists with coordination of activities related to insurance pre-certification/authorization.
  • Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
  • Performs clerical and reception duties associated with patient registration.
  • Performs other duties as assigned.

Salary & Benefits

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. 

  • Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 
  • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
  • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

How to Apply

Apply at

Employer Information
St Mary's Good Samaritan Hospital Heliport 400 N Pleasant Ave, Centralia, IL 62801, USA
Employer Location