Skilled Based Competencies and Performance Outcomes:
Relating Skills: Relates well to all kinds of people- up, down, and sideways, inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
Personal Flexibility: Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insight from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced performance reviews and career discussions
Diverse Relationship: Is dedicated to meeting the expectations and requirements of internal staff and external families; gets first-hand information and uses it for improvement in services; acts with families in mind; establishes and maintains effective relationships with families and gains their trust and respect
Strategic Skills: Has the functional and technical knowledge and kills to do the job at a high level of accomplishment
Communication: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Functional Competencies:
Problem Solving: Uses logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
Creativity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortable handle risk and uncertainty
Critical Thinking: Learns quickly when facing new problemsl; a relentless and versatile learner; open to chance; analyzes both success and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.